Air you seeing what I’m seeing?!

Recently, I had to re-checked in for a flight using the Air France app at the airport, as my flight home had been cancelled last minute (ohhhhh yes, I have some thoughts on that. But we won’t go into that here…)

After successfully re-checking in without an issue, I returned to the ‘Bookings’ section. Here, I found a glitch had appeared! As you see in the video above, the boarding pass section was going… well… berserk! This was a disappointing error on the Air France team’s app and extra stressful considering the circumstances! So unnessecary. Sort out your bugs, Air France!

Key Heuristic to remember…

“Software should be confident” - Alan Cooper

Solution…

The UX designers and developers at Air France should be checking all the features of the app for any bugs - not matter how big or small. This is no-doubt a high-traffic app that needs to be in peak performance, at all times.